Route Leader

Ethnix Group•Memphis, TN

59d

About The Position

We are looking for a responsible delivery person to distribute products and support the truck driver diligently to our customers. This position will represent our company professionally and profitably to increase our profits and customer satisfaction. Essential Duties and Responsibilities include the following. Other duties may be assigned. Deliver a wide variety of items to different addresses and through different routes. Follow routes and schedules in a timely manner. Ask for feedback on the services provided and resolve customer complaints as needed. Follow process and receive payments from customers when applicable. Responsible for loading/ unloading products, preparation, inspection, and use of the delivery vehicle - Pallet Jack (Pallet truck). Inform customers about new products and services. Fill in logs and reports. Mandatory use of applications and systems of the company such as but not limited to- Smart Delivery and Route4Me. Comply with DOT regulations and safety standards. Assist the driver with the cleaning and maintenance of the truck. Availability to sleep if the route requires it for exceeding the driving hours regulated by DOT. Ability to use forklifts and tractors in different weather and traffic conditions. Excellent time management and organizational skills. Responsible for loading and unloading cargo and setting up merchandise display as needed per customer. Ensure delivery of all assigned customers and route closure at the end of the day. Ensure route closures and deposits of daily payments are received. Continuing to improve the payment process and cross-departmental collaboration to improve communication and business performance. Forklift/Pallet Jack experience certified preferred. Hours of operation vary. Must be available to work on weekends and overnight when scheduled and must be able to perform the essential job functions unaccompanied. Comfortable, steel toe or composite closed-toe shoes are required, and protective safety footwear are required in select business units. Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Ethnix Group’s policies and performance expectations. Organizational Responsibilities: Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s). Practices proper safety techniques in accordance with Company, warehouse, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor injuries or accidents, or other safety issues to appropriate individual(s). Identifies areas for improvement and offers suggestions to improve the site's efficiency, profitability, and productivity. Keeps abreast of current changes in technology, logistics tools, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information, and applies knowledge and practices to area(s) of responsibility.

Requirements

High school diploma or GED.
A minimum of one year of demonstrable work experience as a delivery man or equivalent.
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions in English.
Ability to write routine reports and correspondence.
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Demonstrate knowledge of basic technology and the ability to use applications and software’s needed to perform job duties.
Proficiency and fluency in using the internet and navigating the internet and websites.
A valid and unexpired driver’s license.
Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Ethnix Group’s policies and performance expectations.
Comfortable, steel toe or composite closed-toe shoes are required, and protective safety footwear are required in select business units.

Nice To Haves

Bilingual in Spanish preferred.
Forklift/Pallet Jack experience certified preferred.

Responsibilities

Deliver a wide variety of items to different addresses and through different routes.
Follow routes and schedules in a timely manner.
Ask for feedback on the services provided and resolve customer complaints as needed.
Follow process and receive payments from customers when applicable.
Responsible for loading/ unloading products, preparation, inspection, and use of the delivery vehicle - Pallet Jack (Pallet truck).
Inform customers about new products and services.
Fill in logs and reports.
Mandatory use of applications and systems of the company such as but not limited to- Smart Delivery and Route4Me.
Comply with DOT regulations and safety standards.
Assist the driver with the cleaning and maintenance of the truck.
Availability to sleep if the route requires it for exceeding the driving hours regulated by DOT.
Ability to use forklifts and tractors in different weather and traffic conditions.
Excellent time management and organizational skills.
Responsible for loading and unloading cargo and setting up merchandise display as needed per customer.
Ensure delivery of all assigned customers and route closure at the end of the day.
Ensure route closures and deposits of daily payments are received.
Continuing to improve the payment process and cross-departmental collaboration to improve communication and business performance.