Route Driver / Service Tech #2

Culligan 260MN • Watertown, SD

97d

About The Position

Culligan Water is currently seeking a Route Driver/Service Technician to join our team. The Route Driver is responsible for delivering water treatment products to homes and businesses along a specific route in an efficient and timely manner. This role also involves preparing, processing, and executing delivery orders, handling invoicing and collections, and promptly addressing customer issues, complaints, and problems with a customer-focused approach. Drivers are expected to deliver a high degree of service that exceeds customer expectations, follow all safety protocols and company regulations, and consistently uphold the cleanliness standards of company vehicles and equipment. Daily recaps and end-of-route supervisor check-ins are also part of this role. The Culligan Service Technician provides installation, service, and repair of Culligan products in homes and businesses. Our products include water softeners, drinking water systems, and solutions for problem water. Key responsibilities include performing diagnostics and analysis to troubleshoot and repair equipment in a timely and efficient manner, installing, upgrading, and maintaining equipment, and completing related paperwork accurately. Technicians also assist other employees with product/equipment delivery and installation, maintain company vehicles, tools, and equipment, and communicate positively with customers to maintain positive public relations for the company. Adherence to all safety rules and Culligan policies is essential. The technician's goal is to provide the maximum amount of quality service to Culligan customers.

Requirements

• High school diploma or GED
• Plumbing experience is highly preferred
• Minimum two years of installation and maintenance experience preferred
• Excellent communication skills, both written and verbal
• May require lifting/moving equipment from 50-75 lbs

Responsibilities

• Deliver water treatment products to homes and businesses in an efficient and timely manner
• Prepare, process, and execute delivery orders in addition to collecting related monies and issuing invoices
• Handle customer issues, complaints, and problems courteously and promptly while exhibiting an overall customer-focused style of service
• Follow all safety protocols and company regulations
• Consistently uphold the cleanliness standards of company vehicles and equipment
• End-of-route supervisor check-ins, with daily recaps
• Performing all diagnostics and analysis to troubleshoot and repair equipment in a timely and efficient manner
• Installing, upgrading, and maintaining equipment
• Completing paperwork related to tasks in an accurate and timely manner
• Assisting other employees with the delivery and installation of products/equipment
• Maintaining company vehicles, tools, and equipment
• Communicating positively with customers and maintaining positive public relations for the company
• Following all rules and regulations about safety and Culligan policies

Benefits

• Pay based on performance and experience
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Medical insurance
• Retirement with company match
• Vacation, paid time off
• Company-provided workwear, cell phone, tablet
• Company-paid training
• Additional Culligan Corporate Subject Matter Expert training offered
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings/events

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees