Route Coordinator / Dispatch

Labcorp • Houston, TX

96d

About The Position

We are seeking a Route Coordinator to join our team in Houston, TX. This role develops and coordinates the daily route, work, and training schedules of assigned work group. Assists Branch Manager with administrative duties associated with Professional Services operations. Functions as a back-up driver for all routes within a designated geographic area and/or work group for pick-up and delivery service of test samples, supplies, and reports.

Requirements

• High school diploma or equivalent
• Prior experience in logistics, customer service or operations is preferred
• Experience working in a medical courier environment is preferred
• Familiarity with route management software is a plus
• Basic computer and typing skills; Proficient in Microsoft Office
• Strong communication skills; both written and verbal
• Bilingual Spanish Speaking is highly preferred
• Excellent organizational and time management skills
• Strong attention to detail with the ability to multitask

Responsibilities

• Utilize route management software to schedule, coordinate and dispatch specimen pickups
• Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
• Responsible for specific service area to ensure best possible solutions for client
• Achieve location productivity and expense targets while meeting customer expectations
• Ensure a balance between customer response time, accuracy and cost/productivity targets
• Follow standard procedures for field requests for service and dispatching calls
• Problem solve and provide potential resolutions for any specimen related issue
• Utilize multiple databases to process requests and inquiries
• Performs a variety of administrative/clerical duties as needed

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED