Route Analyst

Imagefirst Healthcare Laundry Specialists-posted 10 months ago
Full-time • Mid Level
Cortland, NY
Personal and Laundry Services
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Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Check out our company page: https://www.imagefirst.com/company/

  • Create loyal customers by utilizing all resources available.
  • Strict compliance with all DOT / Safety requirements.
  • Ensure consistent daily interaction with all Route Sales Drivers through Face to Face Check-In.
  • Conduct regular 'Deep Dive' analysis to ensure potential Revenue/EBITDA opportunities are captured.
  • Serve as the location's voice of the customer and voice of the Route Sales Driver.
  • Train, develop, and evaluate Route Sales Driver to assure that their individual performance meets the requirements of their job description goals.
  • Serve as liaison with General Manager, Plant Manager, Office Manager and Service Leaders.
  • Oversee all truck maintenance, monitor fleet requirements, handle billing issues, monitor and maintain required truck supplies.
  • Utilize systems to identify revenue and EBITDA opportunities.
  • Work with Route Sales Drivers, Service, and Production Leadership to ensure consistent high quality.
  • Participate in Route Sales Driver Onboarding and initial six week training.
  • Improve Customer Loyalty through excellent interaction and complete resolutions to any customer concerns.
  • Develop and maintain other reports as required by the General Manager.
  • Initiate new ideas to get the job done by going beyond the normal performance expectations of the position.
  • Develop customer relationships by phone and travel to accounts as necessary.
  • Minimum of three years' of experience within route sales management.
  • Proven Leadership: Ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability.
  • Salesmanship: Ability to identify needs and customer relationship for our products and services.
  • Knowledgeable: Practical insight specific to the textile services industry and operations.
  • Decision Making: Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information.
  • Communication: Excellent oral, written, phone and face to face communication skills with associates, customers and managers.
  • Competitive pay
  • Medical, Dental, Vision
  • Pet, Legal, and Hospital Indemnity Insurance
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Collaborative team environment
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