Route 62 - Donor Door Attendant

Goodwill of Greater Cleveland & East Central Ohio • Canton, MI

77d

About The Position

Join our fun, flexible, fast-paced team at Goodwill Industries Greater Cleveland & East Central Ohio. We are hiring part-time Donation Receiving Associates for our Route 62 store. We seek team players with exceptional customer service skills who treat others with respect and prioritize people, just as we do. The Donor Greeter maintains positive donor relations by warmly greeting, assisting, and professionally thanking donors. This role involves sorting donations according to agency guidelines and representing the organization in a friendly and professional manner.

Requirements

• Previous experience working with the public is preferred.
• Ability to interact with donors and customers using courtesy and tact.
• Strong organizational and multitasking skills

Responsibilities

• Ensure 100% donor and customer satisfaction through prompt and courteous service.
• Greet donors with enthusiasm, assist with unloading donations, offer tax receipts, and maintain accurate daily donation counts.
• Keep the donor area neat, organized, and safe. Report any equipment malfunctions or building issues to leadership.
• Secure the donor door at the end of each day, ensuring all protocols are followed.
• Notify leadership of sizable items that require special handling.
• Handle donations carefully, sorting items into categories (e.g., apparel, shoes, wares) per agency policies.
• Tag and place sorted items in assigned areas while maintaining safety standards, such as adhering to the two-finger rule when filling and stacking totes.
• Process materials to support production goals, directly or indirectly.
• Provide every donor with a tax receipt and conclude each interaction with, 'You changed a life today, thank you!'

Benefits

• Bonus incentive plan
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Medical, dental, & vision benefits at a fraction of the premium cost for full-time employees
• Short-term and long-term disability insurance at no cost for full-time employees
• Life insurance at no cost for full-time employees
• Paid holidays for full-time employees

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Social Assistance