Ropes Course Attendant

Great Wolf Lodge•Manteca, CA

1d•$18 - $18

About The Position

At Great Wolf, the Ropes Course Attendant ensures customer safety and satisfaction while guests navigate across bridges and ropes to Howlers Peak. The Ropes Course attendant is responsible for guest registration, supplying equipment, education, and adherence to proper safety protocol. Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Requirements

Must be 18 years or older
Some High School education or equivalent
Must be comfortable being at heights of 30 feet or more for extended periods of time
Flexibility regarding scheduling based on business demands
Experience utilizing basic math skills with ability to add, subtract multiply and divide
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background check and drug screen

Responsibilities

Communicates with guests to process registration and complete orders
Educates guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelines
Outfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead track
Inspects all safety equipment to ensure proper function
Ability to assess and assist in possible emergency situations and help scared participants
Ensures the daily operation adheres to operating procedure guidelines
Provides outstanding customer service and engages in suggestive selling
Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
Must successfully complete ropes course and annual training covering operating procedures and technical competencies
Assists in other retail outlets/attractions as needed