Rooms Supervisor

Sunset Marquis Hotel • West Hollywood, CA

114d

About The Position

The Room Supervisor is responsible for supervising the daily work activities of Housekeeping personnel to ensure clean, orderly, and attractive guest rooms and public spaces.

Requirements

• High school diploma or general education degree (GED); or 1 - 2 years related experience; or equivalent combination of education and experience.
• Luxury hotel and/or luxury residence experience preferred.
• High volume/ fast-paced environment experience preferred.
• Proficient English and Spanish- verbal.
• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

Nice To Haves

• Opera PMS experience is preferred.
• Microsoft Office- Word, Outlook- experience is preferred.

Responsibilities

• Assign duties, supervise work activities, inspect work, investigate, and take corrective action to housekeeping related issues.
• Ensure clear, concise, efficient, and appropriate communication at all times with Housekeeping, Laundry, Front Desk, Engineering, and In Room Dining.
• Utilize Opera system to check and update room status- consistently obtain reports to ensure fluidity in daily operations.
• Communicate efficiently to staff of room check outs, stayovers, rush rooms, queue rooms, early arrivals, etc.
• Follow up and resolve outstanding Engineering or Housekeeping rooms issues from previous shift or reports.
• Responsible for checking, organizing, and communicating guest amenities, traces, and VIP rider lists placed by IRD.
• Issue and receive supplies and equipment from Housekeeping staff daily.
• Ensure cleanliness, sanitation, and functionality of work areas.
• Assist management with monthly pre-inventory for linen and supplies, and the coordination and proper execution of special and seasonal projects as directed.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life insurance
• Complimentary onsite parking or monthly metro pass
• Employee meals
• PTO (vacation, sick, holiday)
• On-the-job training
• Growth opportunities
• Discount room rates to staff
• Tuition reimbursement
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED