Rooms Supervisor- Sports Illustrated Resort- Chicago

Travel + Leisure Co.

103d • $24 - $30

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. This position serves as a supporting role to the Guest Services and Housekeeping team, partnering with department and/or site leadership in the leadership, planning, organization, and direction of the Guest Services and Housekeeping department to ensure the most efficient and effective manner possible, while maintaining the Company’s expected high quality standards. The role will oversee daily operations of the Guest Services and Housekeeping departments, providing supervision and direction of Guest Services Associates, Houseman, and Housekeepers, while promoting the highest level of guest and owner satisfaction.

Requirements

• High school diploma or equivalent required.
• 2 years post high school education or equivalent experience preferred.
• Valid Driver’s License.
• CPR certification preferred (or willingness to obtain).
• Basic understanding of resort financials.
• Demonstrated leadership skills with ability to coach, mentor and train staff.
• Excellent eye for detail/cleanliness.
• Demonstrated ability to work under pressure.
• Demonstrate analytical ability to grasp numbers and understand their impact.
• Demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
• Demonstrate highest level of customer service to current and prospective owners.
• Ability to keep sensitive information confidential.
• Professional appearance and excellent communication skills.
• Ability to accurately follow instructions, both verbally and written.

Nice To Haves

• One or more years hotel, timeshare or hospitality customer service experience preferred.
• One or more years related housekeeping experience preferred.
• Supervisory experience preferred.

Responsibilities

• Oversee the daily operation of the Housekeeping/Laundry and Guest Services.
• Assist site and department leadership in overall unit and guest service operations, ensuring all are within standards as outlined in our Internal, Quality Assurance and Loss Prevention Audit Program.
• Effectively supervise the housekeeping process, reporting issues where found, to ensure guest and owner satisfaction.
• Ensure daily check list duties and tasks are fully completed, analyzing reports as required.
• Maintain positive customer and associate relationships, fostering a positive and engaging work environment based on Count on Me! Service.
• Demonstrate an ability to motivate and communicate expectations with humility and respect.
• Support leadership in an effort to ensure proper staffing and scheduling for maximum productivity.
• Interact with owners, guests, associates, answering questions and resolving satisfaction opportunities and train other associates to do the same.
• Collaborate with department leadership and provide financial administrative support to the department.
• Provide input with department and site leadership regarding financial and operational aspects.
• Assist with management of monthly budgets, P&L reports, purchasing and inventory control.
• Assist in controlling costs to achieve maximum profitability.
• Perform other duties as needed.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED