Rooms & Retail Training Specialist

Xanterra • Grand Canyon Village, AZ

244d • $38,896 - $38,896

About The Position

We're excited to hire and welcome team members to our national park locations! Xanterra Travel Collection® is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers. Live. Work. Explore. as a part of our Administrative/HR team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We're hiring a Rooms & Retail Training Specialist to Live. Work. Explore. at the south rim of the Grand Canyon!

Requirements

• Hotel and retail customer service experience: hotel front desk, housekeeping, or hotel work experience, retail customer service.
• Have knowledge of reservation management software, OPERA software.
• Have knowledge of retail point of sale software, MI9.
• Training and development experience, on the job training, department orientation, deployment of company-wide learning initiatives, individual coaching.
• Learning Management System experience a plus.
• You are curious and have a passion for learning. Have a genuine desire to help employees succeed.
• Proficiency with Outlook, Word, Excel, Publisher and PowerPoint software.
• Possess or obtain a valid Arizona Driver's License and comply with the Xanterra South Rim Company Vehicle Policy.

Responsibilities

• Train and promote Xanterra's Legendary Hospitality service standards to Lodging and Retail employees at the Grand Canyon National Parks and Lodges.
• Develop strategies to incorporate a guest service and hospitality mindset into the professional development of all employees.
• Co-facilitate property-wide New Employee Orientation.
• Lead department training for Lodging/Rooms and Retail department employees including: Guest Service Agents, Guest Rooms Attendants, Porters, Bell Persons, Night Auditors, Retail Associates.
• Consult with department leadership and subject matter experts to capture training and development goals for staff.
• Orient Guest service employees to procedures and systems that will be used to perform day-to-day operations.
• Perform on the job training at various work units.
• Conduct compliance audits for Rooms and Retail departments for management review.
• Maintain training materials for classes by updating manuals with current policies and procedures.
• Facilitate money handling training and ensure that staff within the Lodging/Rooms and Retail departments are in compliance with Xanterra money handling policies and procedures.
• Follow up with new hires to ensure successful onboarding.
• Schedule required training classes and track employee participation through Xanterra's Learning Management System.
• Facilitate other hospitality Learning & Development training topics as needed.

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Free Grand Canyon National Park pass
• Rec Center - Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation