Rooms Inspector

SHAMIN HOTELS MASTER•Sandston, VA

About The Position

The Housekeeping Inspector oversees and ensures the cleanliness and tidiness of guest rooms, public areas, and back-of-house spaces within the establishment. They work closely with housekeeping staff to maintain high standards of cleanliness and provide exceptional guest experiences.

Requirements

High school diploma or equivalent; additional education or certification in hospitality management or related field is a plus.
Previous experience in housekeeping or related roles, with at least 1-2 years in a supervisory or inspector position.
Strong attention to detail and ability to identify cleanliness and maintenance issues.
Excellent communication and interpersonal skills.
Knowledge of cleaning techniques, equipment, and chemicals.
Ability to work independently and prioritize tasks effectively.
Familiarity with hotel property management systems (PMS) and computer skills for generating reports and communicating with other departments.
Ability to stand, walk, and move throughout the property for extended periods.
Capability to lift and carry cleaning supplies and equipment.
Flexibility to work various shifts, including weekends and holidays

Responsibilities

Inspect Rooms: Conduct thorough inspections of guest rooms and suites to ensure they meet cleanliness and maintenance standards.
Check for cleanliness, proper arrangement of furniture, working amenities, and overall presentation.
Identify and report any maintenance issues or cleanliness deficiencies to the appropriate departments for prompt resolution.
Training and Supervision: Train and supervise housekeeping staff on cleaning procedures, standards, and safety protocols.
Provide ongoing feedback and coaching to ensure consistent performance and adherence to quality standards.
Conduct periodic performance evaluations for housekeeping team members.
Quality Assurance: Implement and enforce housekeeping standards and procedures to maintain a clean and sanitary environment.
Monitor cleaning supplies and equipment inventory to ensure availability and proper usage.
Address any guest complaints or concerns related to cleanliness promptly and professionally.
Documentation and Reporting: Maintain accurate records of room inspections, cleanliness scores, and maintenance requests.
Prepare reports on cleanliness scores, inspection findings, and areas for improvement.
Communicate inspection results and recommendations to housekeeping management and other relevant departments.
Team Collaboration: Coordinate with housekeeping supervisors, front desk staff, maintenance personnel, and other departments to ensure seamless operations.
Participate in departmental meetings and contribute ideas for improving efficiency and guest satisfaction.
Safety and Compliance: Ensure compliance with health and safety regulations and standards, including proper handling of hazardous materials and adherence to OSHA guidelines.
Conduct regular inspections to identify and address safety hazards and maintain a safe work environment for staff and guests.