Rooms Operations Manager

Marriott • Seattle, WA

4h

About The Position

The Rooms Operations Manager supports the successful execution of all operations in the hotel operations departments, including Front Office, Engineering/Maintenance, and Housekeeping, and manages staff. This role strives to continually improve guest and employee satisfaction, maximize the financial performance of the department, and ensures that all standards and procedures are being followed.

Requirements

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area

Responsibilities

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.
• Assists in performing required annual Quality audit with GM & RD.
• Ensures a viable key control program is in place.
• Understands financial statements, sales and activity reports, and other performance data.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• Medical coverage (for full-time positions)
• Dental coverage (for full-time positions)
• Vision coverage (for full-time positions)
• Health care flexible spending account (for full-time positions)
• Dependent care flexible spending account (for full-time positions)
• Life insurance (for full-time positions)
• Disability insurance (for full-time positions)
• Accident insurance (for full-time positions)
• Adoption expense reimbursements (for full-time positions)
• Paid parental leave (for full-time positions)
• Educational assistance (for full-time positions)
• Paid sick leave (Washington Applicants Only)
• 0.04359 PTO balance for every hour worked (Washington Applicants Only)
• Minimum of 7 holidays annually (Washington Applicants Only)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees