Rooms Operations Manager

Allison Inn & Spa•Newberg, OR

19h

About The Position

The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley. The Allison Inn & Spa’s luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting. At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence. A Rooms Operations Manager is responsible for ensuring the smooth operation of guest services, valet services, concierge and front desk services, housekeeping, laundry and communications in an attentive, friendly, efficient and courteous manner. The Rooms Operations Manager is also overall responsible for providing all guests with quality service while maximizing room revenue and productivity and developing and supporting managers and team members’ performance.

Requirements

Excellent communication skills in all aspects
Professional and appropriate business appearance and presentation
3-5 years of experience in a comparable position in a luxury hotel operation
Excellent knowledge of all aspects of Rooms Division Operations
Excellent organizational and administrative skills
Excellent guest service and problem resolution skills
Flexibility to meet the demands of a 24-hour operation; and the ability to work comprehensively with spreadsheets and budgeting packages
Ability to work a flexible schedule to include weekends, evenings and holidays.
Ability to effectively communicate with all team members
An enthusiastic, positive demeanor and desire to provide exceptional guest service
Successfully pass a pre-employment background check.
Possess a valid driver’s license and pass a motor vehicle records check
Ability to be on your feet for up to 8-hour shifts.
Ability to lift up to 35 pounds.
Ability to reach, push, pull, bend and stoop for a period of eight or more (8+) hours

Responsibilities

Coordinating the organization and administrative functions in all areas of the Rooms Division
Ensuring total compliance with standards of operation
Ensuring that staffing is maintained at an appropriate level to match business demand
Participating in all regular and ad hoc operational meetings
Closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures
Support Front Office Manager in daily operations of the front desk and valet
Ensure The Allison service standards are consistently delivered
Handle escalated guest concerns, service recovery and VIP arrivals
Collaborate with Revenue Management to optimize room inventory, upgrades and availability
Ensure compliance with cash handling, audit procedures and property management systems.
Ensure safe, efficient valet and transportation services
Coordinate with concierge on guest programming, activations and guest journey experiences
Support Executive Housekeeping Manager in daily housekeeping operations
Conduct regular room inspections and quality audits
Conduct weekly property walks to ensure cleanliness across all areas
Collaborate with engineering to resolve maintenance issues quickly
Oversee housekeeping controls; labor, inventory and ordering
Foster a culture of luxury service, accountability and continuous improvement
Conduct daily stand up and interdepartmental communication
Monitor guest feedback, satisfaction scores and online reviews