Rooms Operations Manager

Canyon Ranch • Lenox, MA

2d • $71,000 - $73,840

About The Position

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona and Lenox, Massachusetts. At these acclaimed properties, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North America’s largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a recipient of Travel + Leisure’s Best Spa Award, as well as the Condé Nast Traveler Best Destination Spa Award.
As a Rooms Operations Manager, you’ll oversee and coordinate the daily operations of the Rooms Division, including Housekeeping, Laundry, Custodial, Guest Services, and Bell/Transportation. You’ll ensure a seamless, high-quality guest experience from arrival to departure, foster collaboration across departments, and lead teams to deliver exceptional service. During peak periods, you’ll provide hands-on leadership and step into leadership roles across departments as needed to maintain operational excellence.

Requirements

• 3-5 years of leadership experience in Rooms, Hospitality, or a similar operational role (Housekeeping, Front Office, or Bell/Transportation).
• Strong organizational and operational skills with the ability to manage multiple departments and priorities.
• Exceptional communication, coaching, and team-building abilities.
• A commitment to delivering high-quality, personalized guest experiences.
• Ability to problem-solve with professionalism, empathy, and urgency.
• Flexibility to step into different departmental leadership roles during high-volume periods.
• Knowledge of hospitality standards, safety protocols, and operational best practices.

Responsibilities

• Lead, train, and inspire teams across Housekeeping, Laundry, Guest Services, and Bell/Transportation.
• Oversee daily operations, ensuring rooms and public areas meet brand quality, safety, and cleanliness standards.
• Support the Front Office and Bell/Transportation teams during peak periods, including guest arrivals, VIP handling, and luggage coordination.
• Collaborate across departments to ensure smooth communication, timely room readiness, and seamless guest experiences.
• Monitor guest satisfaction, address concerns with professionalism and empathy, and implement service improvements.
• Manage departmental resources, including staffing schedules, inventory, and operational procedures.
• Conduct inspections, coaching sessions, and performance reviews to maintain high standards and foster team development.

Benefits

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• A supportive, collaborative work environment with opportunities for professional growth.
• Competitive salary based on experience $71,000-$73,840

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed