Rooms Operations Manager Front Office

Marriott International-posted about 1 year ago

$58,000 - $70,000/Yr

Full-time • Mid Level

College Park, GA

10,001+ employees

Accommodation

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The Rooms Operations Manager is responsible for overseeing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role focuses on enhancing guest and employee satisfaction while maximizing financial performance. The manager leads a team, ensures compliance with standards, and works towards achieving property goals.

Assist in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
Strive to continually improve guest and employee satisfaction and maximize financial performance.
Monitor compliance with standards and procedures.
Lead specific teams while assisting with meeting or exceeding property goals.
Verify that goals are being translated to the team as they relate to guest tracking and productivity.
Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and continuous improvement.
Understand employee and guest satisfaction results and develop game plans to address needs and expand strengths.
Communicate and update all goals and results with employees.
Perform hourly job functions as needed and assist/teach the team scheduling against guest and hours/occupied room goals.

High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

Experience in a management role within the hospitality industry.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off (including sick leave where applicable)
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave
Health savings account (except for positions based out of or performed in Hawaii)
Flexible spending accounts
Tuition assistance
Pre-tax commuter benefits
Other life and work wellness benefits
Stock awards and deferred compensation plans

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