Rooms Operations Manager Front Office

Marriott International • College Park, GA

374d • $58,000 - $70,000

About The Position

The Rooms Operations Manager is responsible for overseeing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role focuses on enhancing guest and employee satisfaction while maximizing financial performance. The manager leads a team, ensures compliance with standards, and works towards achieving property goals.

Requirements

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

Nice To Haves

• Experience in a management role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Strive to continually improve guest and employee satisfaction and maximize financial performance.
• Monitor compliance with standards and procedures.
• Lead specific teams while assisting with meeting or exceeding property goals.
• Verify that goals are being translated to the team as they relate to guest tracking and productivity.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and continuous improvement.
• Understand employee and guest satisfaction results and develop game plans to address needs and expand strengths.
• Communicate and update all goals and results with employees.
• Perform hourly job functions as needed and assist/teach the team scheduling against guest and hours/occupied room goals.

Benefits

• Bonus program
• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Stock awards and deferred compensation plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 10,001+ employees