Rooms Manager

PCH Hotels & Resorts • Opelika, AL

1d

About The Position

At the Auburn Marriott Opelika Resort & Spa at Grand National , exceptional guest experiences begin with exceptional leadership. We are seeking a Rooms Manager who thrives in a fast-paced hospitality environment and enjoys leading teams that create memorable guest stays every day. This role is a key leadership position responsible for guiding the hotel’s Rooms Division operations , leading Front Office and Housekeeping teams while ensuring the resort consistently delivers the high standards of service, cleanliness, and hospitality expected of a premier Marriott destination. Our 221-room resort located in a picturesque setting along the famed Robert Trent Jones Golf Trail, the resort attracts both corporate groups and leisure travelers, offering a beautiful environment and a dynamic operating pace that makes every day different. The property is currently undergoing a renovation to ensure our exceptional standards are consistently met or exceeded. This is an exciting opportunity for an experienced Rooms leader who enjoys elevating operations and helping a refreshed property reach its full potential. How You Will Make An Impact As Rooms Manager, you will help lead the daily performance and long-term success of the resort’s Rooms Division.

Requirements

• Experience in hotel rooms operations leadership , including front office or housekeeping management
• Strong leadership and team development skills
• A passion for guest service and operational excellence
• Strong communication and problem-solving abilities

Nice To Haves

• Preferred experience with Marriott systems, procedures, and brand standards

Responsibilities

• Lead daily operations for Front Desk and Housekeeping teams , ensuring service excellence, operational efficiency, and adherence to Marriott brand standards.
• Maintain exceptional guestroom and public space cleanliness standards through inspections, quality assurance programs, and team coaching.
• Partner with Sales, Engineering, and other departments to ensure VIP arrivals, group programs, and special guest experiences are executed flawlessly.
• Monitor staffing levels and workflows to balance guest service needs with financial performance goals .
• Actively engage with guests, resolve concerns, and ensure a consistently positive guest experience.
• Coach, train, and develop associates while fostering a collaborative and positive team culture.
• Support operational strategy by assisting with labor management, departmental budgets, and performance goals .

Benefits

• Full health benefits with FSA and HSA options
• 401(k) with company match
• Hotel discounts across the Marriott global network
• Discounts on dining, golf, spa services, and retail across PCH properties
• Tuition reimbursement and opportunities for continued leadership development and advancement within PCH Hotels & Resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed