Rooms Manager

Omni Hotels & Resorts • Bretton Woods, NH

21h • Onsite

About The Position

The Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is a grand resort known for its history, ambiance, and amenities, including skiing, golf, spa, and a canopy tour. It attracts guests globally and is committed to its associates' growth through a culture of respect, gratitude, and empowerment. The Rooms Manager is responsible for ensuring the efficient operation of all Housekeeping, Laundry, and Front Office areas, working closely with other Rooms Managers to meet the business needs of the resort.

Requirements

• Three to Four years’ experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience
• Must be able to stand and walk for an extended period of time or for an entire shift
• Must be able to move, lift, carry, push, pull objects up to 50 lbs.
• Must be available to work flexible hours to include nights, weekends, and holidays

Nice To Haves

• Knowledge of Opera, Kronos, and Alice are preferred

Responsibilities

• Attend and assist with the Monthly department meetings
• Sign off on payroll, ensuring all coding is accurate, PTO sheets turned in, manual time sheets turned in and detail reports are signed and turned in
• Assist with scheduling for the department
• Cover supervisor duties as needed
• Continued training of associates as needed
• Assist in performing monthly 1-on-1 staff meetings
• Facilitate evening department stand up meetings with the evening associates
• Assist in the interviewing and hiring process
• Perform Coaching and Counseling of staff as needed
• Displays a positive, upbeat and professional demeanor with all guests and associates
• Assist with all supply inventories
• Maintain property to Omni standards
• Responds quickly and urgently to all guest requests
• Conducts Moments of Service success checklists on a daily/weekly basis
• Ensure all Safety Policies and Procedures are followed and adhered to
• Attends weekly forecast and operations meeting
• Primary focus on public area cleanliness and turndown service
• Manage the Supervisors and all daily operations of the team
• Daily Medallia Board is posted and Shared with Associates
• Manage the 100 point inspection process
• Monitor Medallia guest room cleanliness scores
• Conducts guestroom inspection checklist on daily/weekly basis
• Conducts Rooms control to update personal preference profiles
• Conducts inspections of stayover service and turndown service
• Conducts inspections of public areas
• Works with lobby attendants to maximize efficiency and quality of work
• Turns on/checks for on status of the iron and makes sure it is in good operations condition (wax, etc.)
• Checks all washing machines and dryers to ensure they are in good working condition
• Assign all Laundry associates to their stations when they check-in for the day
• Keeps count and records of all items processed
• Personally supervises the spotting and washing of all stained linens/terry
• Recommends linen to be converted to rags when necessary
• Fills in a station with connective action if a Laundry associate is absent
• Oversees the delivery of linens to Food & Beverage and guestroom floors
• Responsible for the correct folding of all items
• Sets priorities for the linen runners in loading and delivery to floors
• Inspects all linen before it leaves the Laundry
• Responsible for Laundry associate morale, absenteeism and daily production
• Responsible for proper station rotation during the day
• Responsible for communication with Housekeeping Assistant, Room Service Manager, Restaurant Manager, Convention Service Manager for all daily specials and weekly/monthly requirements
• Responsible for all monthly linen inventories
• Responsible for daily/weekly/monthly payroll, chemical and assorted operating costs
• Before leaving each day, make sure all areas are clean, safe, and hazard free and linen is covered and everything is securely locked
• Ensure registration cards are completed
• Ensure all needed reports are run
• Continually train Front Desk associates
• Communicate with department managers on continuing basis
• Communicate with Night Audit each evening/morning
• Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints
• Be very familiar with the hotel computer system for training maintenance and trouble shooting
• Complete weekly supply inventories to ensure adequate pars of such
• Complete rate discrepancy report and make needed changes
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets
• Complete check-out with balance report
• Complete credit check daily
• Complete Moment of Service Audits
• Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities

Benefits

• dynamic and exciting work environment
• comprehensive training and mentoring
• pride that comes from working for a company with a reputation for exceptional service
• culture of respect, gratitude and empowerment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed