Rooms Manager

Hyatt Hotels Corp.•Stowe, VT

54d•$70,000 - $80,000•Onsite

About The Position

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It's fitting that we are located at the pinnacle of Vermont! We are seeking a highly motivated Rooms Manager to join our team at Spruce Peak! The Rooms Manager will be responsible for leading a team of hospitality professionals and ensuring world-class service is provided to all guests. The Rooms Manager oversees the day-to-day operations of the Front Desk, Bell/Valet Services, and Concierge which includes: staff training, inter-department communications, and maintaining proper staffing levels for customer service goals. Additionally, they will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. The Front Desk Manager should possess strong communication skills and demonstrate leadership abilities. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether you want to settle down at a property that will keep you creatively engaged or if you like the ability to transfer to other properties in the Hyatt family, we have great career opportunities now. Learn more about Spruce Peak and everything else we have to offer here! Besides great pay and benefits the work is interesting, challenging and you'll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family. We welcome you: Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Requirements

College degree preferred
2-3 years prior hotel or hospitality experience.
Experience managing and leading a team.
Experience in high-volume & luxury establishments.
Excellent communication skills.
Technical proficiency and the ability to learn new programs.
Strong attention to detail.
Strong organizational and time management discipline.
Solid judgment and ability to resolve conflicts effectively.
Operate effectively in stressful situations.
Ability to multi-task.
Ability to adapt to changing guest and business needs.

Responsibilities

Responsible for short and long-term planning and the management of the hotel's Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
Maintain guest room inventory
Coach and counsel employees on the Spruce Peak Service Standards and Procedures
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Ensures proper staffing levels for customer service goals