Rooms Leader in Development (Center of Excellence)
About The Position
Omni PGA Frisco Resort & Spa Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools—including an adults-only rooftop infinity pool—plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable. We pride ourselves in fostering a welcoming learning environment for all Leaders in Development. Every year Omni recognizes and awards hotels as Centers of Excellence for not only meeting but exceeding the following characteristics: Outstanding retention and program completion record. Building an exceptional sense of community amongst LIDs. Highly sought-after location of interest for LIDs.
Requirements
- An associate’s degree or higher is required, preferably in Hospitality Management.
- Must be willing to work 50 hours per week with a flexible schedule
- Willingness to relocate upon completion of the program to ensure timely promotion to a management role
- Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
- Projects enthusiasm, professionalism and a positive attitude at all times
- Pays precise attention to detail, order and cleanliness
- Has outstanding written and verbal communication skills, and exceptional phone manner
- Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule
Nice To Haves
- Previous Housekeeping or Rooms Division experience is preferred.
- Previous experience in a hotel or a related field preferred
Responsibilities
- Will learn and perform all aspects of Rooms operations
- Oversees the performance of staff and takes corrective actions when necessary
- Scheduling of staff
- Maintains accurate payroll records to ensure staff is paid correctly
- Cleaning and inspecting guest rooms
- Responds to guest requests and complaints as required
- Monitor’s product inventory and order additional products as necessary
- Interviewing and selection of staff
- Follow up on established training steps.
- Handle guest comments and complaints and ensure guest satisfaction.
- Communicate with guests and receive feedback.
- Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
- Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
