Rooms Leader in Development

Corporate Office•Austin, TX

10d•Onsite

About The Position

Omni Hotels & Resorts is seeking a Rooms Leader-in-Development for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas T ravel + Leisure World's Best Awards 2024 This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel. This position is intended to last for one year so candidates must be able to relocate upon completion of the program. Omni Barton Creek is a center of excellence for the Leader in Development Program.

Requirements

Must be willing to work 47.5 hours per week with a flexible schedule, including holidays and weekends
Willingness to relocate upon completion of the program to ensure timely promotion to a management role
Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
Projects enthusiasm, professionalism and a positive attitude at all times
Pays precise attention to detail, order and cleanliness
Has outstanding written and verbal communication skills, and exceptional phone manner
Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule
A Bachelor’s degree is required, preferably in Hospitality Management.

Nice To Haves

Previous experience in a hotel or a related field preferred

Responsibilities

To effectively perform job functions of various front office, ideal services guest services, reservations and housekeeping positions.
To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.
Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
Be familiar with housekeeping systems and equipment; to include daily reports and PDQ standards.
Execute room inspections according to standards.
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
Assist with initial and continued training of all line level front office associates - conducting MOS audits and on the spot coaching as needed.
Assist with shift coverage in the event of call-offs of staff.
Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies.
Reinforce and train associates on Power of One and Power of Engagement principles.
Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
Maintain Four Diamond Standards of guest service