Rooms Leader-In-Development | Full Time

Corporate Office•Amelia Island, FL

3d•Onsite

About The Position

Omni Amelia Island Resort & Spa At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match. Job Description Omni Amelia Island is a Center of Excellence for Leader in Developments! This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the resort. This position is intended to last for one year so candidates must be able to relocate upon completion of the program.

Requirements

Bachelor's (four-year) degree is required, preferably in Hospitality Management or a related field, within the past 2 years
Commitment to one year (12 months) of service at the home hotel
Ability to transfer and/or relocate to any Omni property within the continental United States upon successful completion of the LID program
Ability to work a flexible shift including weekends, evenings, and holidays, as this position requires a 50 hour work week
Knowledge of Microsoft Office programs including Word, Excel, and PowerPoint
Ability to make quick decisions in high stress situations
Excellent customer service skills, pleasant and positive personality, strong attention to detail, ability to multi-task and prioritize, well organized, efficient, and able to handle deadlines
Must be 21 years of age or older, able to pass a drug screen, and possess a valid driver's license with clean driving record (in order to be approved for driving positions)

Nice To Haves

Previous housekeeping or rooms division experience is preferred

Responsibilities

Will learn and perform all aspects of Front Office and Housekeeping operations
Oversees the performance of staff and takes corrective actions when necessary
Scheduling of staff
Maintains accurate payroll records to ensure staff is paid correctly
Cleaning and inspecting of guest rooms
Checking in and out guests and ensuring standards are met
Responds to guest requests and complaints as required
Monitors product inventory and orders additional products as necessary
Assists with interviewing and selection of staff
Ensures that all Front Office and Housekeeping operations are performed according to Omni Hotels standards
Attends all supervisory and management training classes
Completes administrative duties for the Director of Rooms and other memebers of management
Assist in the following positions as needed: Front Desk Agent - assist guests with the check-in and check-out process, conflict resolution, and service recovery PBX Operator - maintain a multi-line phone system, route calls accordingly Bellperson - assist guests with baggage upon arrival to the hotel, heavy lifting/carrying/pushing/pulling, some driving may be required Laundry Attendant - sorting of dirty linen, operating all washers and dryers Housekeeping Supervisor - inspecting rooms for satisfactory completion