Rooms Leader-In-Development | Full Time
About The Position
This position is for someone who wishes to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelor's Degree or equivalent to develop their management skills by training them in all aspects of Housekeeping and Rooms Division operations. The person selected will spend a portion of their time working in other departments of the resort. This position is intended to last for one year so candidates must be able to relocate upon completion of the program. Overview: Will learn and perform all aspects of Front Office and Housekeeping operations Oversees the performance of staff and takes corrective actions when necessary Scheduling of staff Maintains accurate payroll records to ensure staff is paid correctly Cleaning and inspecting of guest rooms Checking in and out guests and ensuring standards are met Responds to guest requests and complaints as required Monitors product inventory and orders additional products as necessary Assists with interviewing and selection of staff Ensures that all Front Office and Housekeeping operations are performed according to Omni Hotels standards Attends all supervisory and management training classes Completes administrative duties for the Director of Rooms and other members of management Assist in the following positions as needed: Front Desk Agent - assist guests with the check-in and check-out process, conflict resolution, and service recovery PBX Operator - maintain a multi-line phone system, route calls accordingly Bellperson - assist guests with baggage upon arrival to the hotel, heavy lifting/carrying/pushing/pulling, some driving may be required Laundry Attendant - sorting of dirty linen, operating all washers and dryers Housekeeping Supervisor - inspecting rooms for satisfactory completion
Requirements
- Bachelor's (four-year) degree is required, preferably in Hospitality Management or a related field, within the past 2 years
- Commitment to one year (12 months) of service at the home hotel
- Ability to transfer and/or relocate to any Omni property within the continental United States upon successful completion of the LID program
- Ability to work a flexible shift including weekends, evenings, and holidays, as this position requires a 50-hour work week
- Knowledge of Microsoft Office programs including Word, Excel, and PowerPoint
- Ability to make quick decisions in high stress situations
- Excellent customer service skills, pleasant and positive personality, strong attention to detail, ability to multi-task and prioritize, well organized, efficient, and able to handle deadlines
- Must be 21 years of age or older, able to pass a drug screen, and possess a valid driver's license with clean driving record (in order to be approved for driving positions)
Nice To Haves
- Previous housekeeping or rooms division experience is preferred
Responsibilities
- Learn and perform all aspects of Front Office and Housekeeping operations
- Oversee the performance of staff and takes corrective actions when necessary
- Scheduling of staff
- Maintain accurate payroll records to ensure staff is paid correctly
- Clean and inspect guest rooms
- Check in and out guests and ensuring standards are met
- Respond to guest requests and complaints as required
- Monitor product inventory and orders additional products as necessary
- Assist with interviewing and selection of staff
- Ensure that all Front Office and Housekeeping operations are performed according to Omni Hotels standards
- Attend all supervisory and management training classes
- Complete administrative duties for the Director of Rooms and other members of management
- Assist as Front Desk Agent
- Assist as PBX Operator
- Assist as Bellperson
- Assist as Laundry Attendant
- Assist as Housekeeping Supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
