Rooms Leader in Development (LID) | Starts June 2026

Omni Hotels & Resorts•Oklahoma City, OK

32d

About The Position

Omni Hotels & Resorts is seeking a Rooms Leader-in-Development for the beautiful Omni Oklahoma City! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni. The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop recent college graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

Requirements

1 year of experience in Hospitality Supervision or Management role preferred.
Associates degree required.
Must have the ability to manage deadlines.
Demonstrated leadership abilities.
Ability to multi-task in a fast-paced environment.
General knowledge of Microsoft Word, Excel, and PowerPoint.
Must have a strong attention to detail as well as strong customer service skills.
Must be able to work a flexible schedule, 47.5 hours a week including weekends and holidays.
Must know emergency procedures and work to prevent accidents.
Must be able to relocate upon completion of the program.

Responsibilities

Complete all LID learning commitments, schedule appointments with designated commitment resources, and submit required monthly LID progress reports.
Demonstrate knowledge of housekeeping systems, equipment, daily reports, and operational standards.
Conduct room inspections in accordance with established quality and brand standards.
Maintain a strong understanding of hotel rate plans, rate codes, and rate strategy when making rate adjustments for guests.
Assist with the initial and ongoing training of Front Office associates; conduct MOS audits and provide coaching as needed.
Provide shift coverage as necessary in the event of staffing shortages or call-offs.
Consistently represent the Omni brand and culture, modeling behaviors aligned with Omni leadership competencies.
Reinforce and train associates on Power of One and Power of Engagement principles.
Engage proactively with guests and associates, demonstrating, recognizing, and rewarding Power of One behaviors.
Foster a positive work environment focused on employee growth, interdepartmental collaboration, and exceptional service.
Respond promptly to guest requests and concerns, ensuring proper follow-up and adherence to the service recovery process.
Maintain full proficiency in Front Office operations, including check-in/check-out procedures, cash handling, parking validation, folio adjustments, payment processing, room blocking, and daily checklists.
Uphold Four Diamond standards of guest service and professional appearance at all times.