Rooms | Leader in Development (Center of Excellence)

Corporate Office•Irving, TX

11d•Onsite

About The Position

Omni Hotels & Resorts is seeking a Rooms Leader-in-Development for the beautiful Omni Las Colinas Hotel! We pride ourselves on fostering a welcoming learning environment for all Leaders in Development. Every year, Omni recognizes and awards hotels as Centers of Excellence for not only meeting but exceeding the following characteristics: Outstanding retention and program completion record Building an exceptional sense of community amongst LIDs Highly sought-after location of interest for LIDs If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company, then you will love working with Omni! We are proud to announce that we are the highest-rated hotel company on Glassdoor's 2019 Best Places to Work list! The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop recent graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training period. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

Requirements

An Associate’s degree or higher is required, preferably in Hospitality Management
Must be willing to work 47.5 hours per week with a flexible schedule, including holidays and weekends
Willingness to relocate upon completion of the program to ensure timely promotion to a management role
Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring, and friendly personality
Projects enthusiasm, professionalism, and a positive attitude at all times
Pays precise attention to detail, order, and cleanliness
Has outstanding written and verbal communication skills, and an exceptional phone manner
Able to adapt in a fast-paced, constantly changing environment within a dynamic work schedule

Nice To Haves

Previous Housekeeping or Rooms Division experience is preferred
Previous experience in a hotel or a related field preferred

Responsibilities

Will learn and perform all aspects of Front Office and Housekeeping operations
Oversees the performance of staff and takes corrective actions when necessary
Scheduling of staff
Maintains accurate payroll records to ensure staff are paid correctly
Cleaning and inspecting guest rooms
Responds to guest requests and complaints as required
Monitor’s product inventory and orders additional products as necessary
Interviewing and selection of staff
Follow up on established training steps.
Handle guest comments and complaints and ensure guest satisfaction.
Communicate with guests and receive feedback.
Ensures that all housekeeping and Front Office operations are performed according to Omni Hotels standards
Will be responsible for meeting with the Division head weekly, the Director of Human Resources each month, and the corporate mentor bi-monthly