Rooms J1 Management Trainee, Harborside

The Boca Raton • Boca Raton, FL

11h

About The Position

The Rooms J1 Management Trainee at Harborside is designed to cultivate future leaders in the hospitality industry by providing comprehensive training and hands-on experience in hotel operations. This role focuses on developing a deep understanding of the rooms division, including front office management, housekeeping, and guest services. Trainees will work closely with experienced managers to learn best practices and operational standards that drive guest satisfaction and business success. The ultimate goal is to prepare the trainee for a management position within the organization, equipping them with the skills and knowledge necessary to excel in a dynamic environment. By the end of the program, successful candidates will be ready to take on leadership roles, contributing to the overall success of the Harborside property and enhancing the guest experience.

Requirements

• Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
• Ability to access and accurately input information using a moderately complex computer system, including property management systems.
• Knowledge in Microsoft Office, Word and Excel.
• High School graduate or equivalent required

Nice To Haves

• Degree in Hospitality or Hotel Management is preferred
• Experience in a luxury hotel/resort setting preferred

Responsibilities

• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
• Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED