Rooms Inspector

Marriott•Charlotte, NC

7h•Onsite

About The Position

The Rooms Inspector position involves entering the status of cleaned rooms, completing checklists to report cleanliness and condition, and managing Housekeeping paperwork. Key duties include identifying room assignments, determining cleaning types, and inspecting guest rooms post-cleaning. The inspector is responsible for promptly responding to guest and department requests, following procedures for room access, and ensuring vacancy before entry. This role also entails assisting management with hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees, while serving as a role model. Adherence to company, safety, and security policies is crucial, including reporting maintenance issues, hazards, accidents, and completing safety training. The inspector must maintain a professional appearance, confidentiality, and protect company assets. Guest interaction is a significant part of the role, requiring welcoming and acknowledging guests, anticipating their needs, assisting individuals with disabilities, and expressing genuine appreciation. The position also focuses on ensuring quality standards, identifying and implementing improvements for efficiency, productivity, quality, safety, and cost-savings. Developing positive working relationships, supporting team goals, and clear communication are essential. Physical demands include lifting, carrying, pushing, pulling objects, reaching, bending, standing for extended periods, and using fine motor skills. The role requires using computers and point-of-sale systems for information entry and retrieval, and visually verifying documents. This role is within Marriott International, specifically JW Marriott, which emphasizes a luxury work environment, associate well-being, and a diverse, supportive community.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Enter status of rooms cleaned.
Complete checklists to report cleanliness and condition of each assigned area.
Complete required Housekeeping paperwork.
Identify room assignments and type of cleaning required for each room.
Inspect guest rooms after being cleaned by Housekeeper.
Respond promptly to requests from guests and other departments.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Serve as a role model.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Visually verify and interpret written documents.
Perform other reasonable job duties as requested by Supervisors.