Rooms Front Office - LID
About The Position
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will share time each week working within the operations department and time completing Learning commitments. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria. This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.
Requirements
- Must be willing to work 47.5 hours per week with a flexible schedule, including holidays and weekends
- An Associate’s degree or higher is required, preferably in Hospitality Management.
- Willingness to relocate upon completion of the program to ensure timely promotion to a management role
- Previous experience in a hotel or a related field preferred
- Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
- Projects enthusiasm, professionalism and a positive attitude at all times
- Pays precise attention to detail, order and cleanliness
- Has outstanding written and verbal communication skills, and exceptional phone manner
- Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule
Responsibilities
- Assist with supervising the day-to-day operations of the Front Office, Housekeeping, Guest Services and Parking Operations.
- Assist with training, counseling, and coaching all associates according to standard operating procedures utilizing Omni based tools with continued focus on exceeding service expectations.
- Responsible for overseeing public areas as well as guest rooms to ensure they are according to Omni’s cleanliness standards.
- Enforce all Loss Prevention procedures regarding guest property, safety, and security.
- Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
