Resort - Rooms Director

Kalahari Resorts & Conventions•Sandusky, OH

15h

About The Position

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.â¯ But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.â¯ Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.â¯ Director of Rooms Kalahari Resorts & Conventions is seeking aâ¯Director of Rooms. In this role, you’ll oversee operation of the Front Office, Housekeeping, and Security and work closely with the General Manager (and or AGM) on special projects and assignments. You’ll be responsible for the management, evaluation, and performance of all Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX and Bell Staff/Shuttle/Valet Service. This position will be on the Executive Committee. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. From lobby to linens, you’ll own the guest journey through maximizing guest service scores and opportunities within the Division.

Requirements

5 years of progressive hotel/resort experience in full-service properties over 500 rooms.
Extensive Rooms Division experience in Housekeeping and Front Desk.
Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.

Responsibilities

Oversee Rooms Operations: Manage front office, housekeeping, laundry, reservations, and guest services to ensure smooth, high-quality service.
Enhance Guest Experience: Ensure rooms are clean and ready, address guest concerns, and maintain high satisfaction scores.
Lead and Train Staff: Hire, train, and lead department managers and team members.
Manage Budgets and Performance: Control expenses, optimize occupancy, and improve revenue metrics like ADR and RevPAR.
Ensure Standards & Compliance: Maintain brand standards, safety protocols, and efficient procedures.
Use of Technology: Oversee and optimize use of property systems (e.g., PMS, housekeeping software).
Maintain readiness for operational disruptions or emergencies