Rooms Coordinator

Lake Nona Wave Hotel•Orlando, FL

3d•Onsite

About The Position

The Housekeeping Supervisor is responsible for leading daily floor operations, ensuring execution of housekeeping standards, managing team performance, and supporting the overall efficiency of the department. This role oversees Inspectors and Room Attendants, ensuring productivity, quality, and service standards are consistently achieved.

Requirements

Knowledge of proper cleaning techniques and chemical handling, requirements, and use of equipment
Understanding in English both verbal and non-verbal.
Compute mathematical calculations
Ability to perform job functions with attention to detail, speed, and accuracy
Ability to maintain the confidentiality of guest information and pertinent hotel data
Ability to ascertain departmental training needs and provide such training
Ability to direct the performance of staff and follow up with corrections when needed
Ability to input and access information in the property management system/computers

Responsibilities

Lead and oversee daily housekeeping operations, ensuring all guest rooms, public areas, and service areas meet established cleanliness and presentation standards.
Create, assign, and adjust daily room boards in ALICE based on occupancy, arrivals, departures, VIPs, and operational priorities.
Supervise and direct the performance of Inspectors, Room Attendants, and Housemen, ensuring productivity standards and quality expectations are consistently achieved.
Conduct daily line-ups and communicate departmental priorities, service expectations, and operational updates to the team.
Monitor room progress throughout the day and make real-time decisions to ensure rooms are cleaned, inspected, and released in a timely manner to meet check-in deadlines.
Perform random inspections of guest rooms and public areas to verify adherence to LQA, AAA, Forbes, and brand standards, and ensure Inspectors are executing inspections correctly.
Address and resolve housekeeping deficiencies promptly by coordinating re-cleans, coaching team members, and following up to ensure completion.
Provide ongoing coaching, training, and support to team members, including onboarding of new hires and reinforcement of cleaning standards and procedures.
Monitor team productivity and labor performance, adjusting assignments and staffing levels to align with operational needs and budgeted labor targets.
Review and ensure accuracy of room status updates in ALICE and maintain clear communication with the Front Office regarding room availability and delays.
Respond to guest requests and complaints related to housekeeping in a timely and professional manner, supporting service recovery efforts to ensure guest satisfaction.
Ensure all housekeeping carts, linen rooms, and storage areas are clean, organized, and properly stocked throughout the shift.
Identify and report maintenance issues through ALICE, and follow up to ensure timely resolution in coordination with Engineering.
Assist with inventory processes, including linen, terry, and housekeeping supplies, ensuring proper usage and minimizing loss.
Enforce all hotel safety standards, including proper chemical handling, equipment usage, and workplace safety practices.
Monitor attendance and adherence to schedules, address call-outs, and reassign work as necessary to maintain operational efficiency.
Maintain effective communication with all departments, including Front Office, Engineering, and Food & Beverage, to support overall hotel operations.
Support departmental initiatives related to employee engagement, training, and continuous improvement.
Perform additional duties as assigned by the Housekeeping Manager or Director of Housekeeping to support departmental and operational needs.