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The position involves assigning rooms according to guest requests and preferences whenever possible. Responsibilities include pre-registering designated guests, preparing key packets, and organizing check-in/pre-registration procedures for arriving groups. The role requires reviewing, tracking, and accommodating requests for room/check-out changes, confirming reservations and cancellations, and ensuring that rates match market codes while documenting exceptions. Additionally, the position involves verifying and adjusting billing for guests, filing guest paperwork, setting up and processing all guest check-ins/check-outs, activating room keys, securing valid payments, identifying over-commitments, performing duplicate reservation checks, blocking rooms, running daily reports, and following up with guests to ensure their requests or problems have been met to their satisfaction. The role also includes receiving, recording, and relaying messages accurately and completely.
