About the position
The position involves assigning rooms according to guest requests and preferences whenever possible. Responsibilities include pre-registering designated guests, preparing key packets, and organizing check-in/pre-registration procedures for arriving groups. The role requires reviewing, tracking, and accommodating requests for room/check-out changes, confirming reservations and cancellations, and ensuring that rates match market codes while documenting exceptions. Additionally, the position involves verifying and adjusting billing for guests, filing guest paperwork, processing all guest check-ins/check-outs, activating room keys, securing valid payments, identifying over-commitments, performing duplicate reservation checks, blocking rooms, and running daily reports. Following up with guests to ensure their requests or problems have been met to their satisfaction is also essential. The role requires receiving, recording, and relaying messages accurately and completely.
Responsibilities
- Assign room according to guest request and preferences whenever possible.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in/pre-registration procedures for arriving groups.
- Review/Track/Accommodate requests for room/check-out changes when possible.
- Confirm reservations and cancellations.
- Review out-of-order rooms daily.
- Ensure rates match market codes and document exceptions.
- Verify and adjust billing for guests.
- File guest paperwork or documentation.
- Set up/process all guest check-ins/check-outs.
- Activate room keys.
- Secure valid payment.
- Identify any over-commitments.
- Perform duplicate reservation checks; block rooms.
- Run daily reports.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Coordinate tasks and work with other departments.
- Serve as a departmental role model.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time.
- Enter and locate information using computers and/or POS systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or G.E.D. equivalent.
- Less than 1-year related work experience.
- No supervisory experience.
- No license or certification required.
