Rooms Controller
About The Position
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Nice To Haves
- High school diploma or G.E.D. equivalent
- Less than 1-year related work experience
- No supervisory experience
- None License or Certification
Responsibilities
- Assign rooms based on guest preferences
- Pre-register guests and prepare key packets
- Organize and coordinate check-in procedures for groups
- Review and accommodate requests for room changes
- Confirm reservations and cancellations
- Review out-of-order rooms daily
- Ensure rates match market codes and document exceptions
- Verify and adjust billing for guests
- File guest paperwork
- Set up/process guest check-ins/check-outs
- Activate room keys
- Secure valid payment
- Identify over-commitments
- Perform duplicate reservation checks and block rooms
- Run daily reports
- Follow up with guests to ensure satisfaction
- Receive, record, and relay messages accurately
- Follow company policies and procedures
- Maintain confidentiality
- Welcome and acknowledge guests
- Anticipate and address guest needs
- Assist individuals with disabilities
- Speak professionally
- Coordinate tasks with other departments
- Serve as a role model
- Develop positive working relationships
- Comply with quality assurance standards
- Enter and locate information using computers and/or POS systems
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
