Rooms Controller - Signia by Hilton San Jose

Hilton•San Jose, CA

About The Position

Located just steps from the Plaza De Cesar Chavez Park and within walking distance of the San Jose Convention Center is where you will find the Signia by Hilton Hotel in Downtown San Jose. Here we offer a prime location right in the capital of Silicon Valley where we set the stage for a new class of business travel that includes over 55,000 square feet of meeting space and signature culinary experiences. The team is currently seeking a Rooms Controller to join their team! Ideal candidate for this role will possess: a minimum of (one) 1-year hotel front desk experience. The ability to work AM/PM shifts including weekends and holidays. Knowledge of OnQ PM and/or other related systems. The ability to provide clear verbal and written communication with strong multitasking, organization, time management, and attention to detail in a fast-paced hospitality environment.

Requirements

a minimum of (one) 1-year hotel front desk experience.
The ability to work AM/PM shifts including weekends and holidays.
Knowledge of OnQ PM and/or other related systems.
The ability to provide clear verbal and written communication with strong multitasking, organization, time management, and attention to detail in a fast-paced hospitality environment.

Responsibilities

The Rooms Controller organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction.
Ensures that all guests are confirmed, and specific accommodations are pre-assigned, and all requests for special accommodations are met daily.
Answers and dispatches telephone calls.
Maintains call logs and ensures guest satisfaction through follow up calls.
Resolves guest challenges throughout their stay in our hotel and provides prompt and courteous service to meet Company's high standards.

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