Rooms Controller

Azul Hospitality•Koloa, HI

2h•$30 - $32

About The Position

The Rooms Controller works closely with the Sales, Revenue Management, Front Desk and other operational departments in order to manage the hotel room inventory and coordinate the day-to-day operation to ensure the highest levels of guest satisfaction. In addition, this role will support the Front Desk in assisting guests with arrival and departure from hotel, and other front desk related duties.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
High school or equivalent education required.

Nice To Haves

Experience in the hospitality industry preferred.
Experience in a front desk or customer service role preferred.

Responsibilities

Appropriately block guestrooms and balance room type inventories to enhance revenue opportunities.
Coordinate Out of Order Rooms with Front Office, Housekeeping, and Engineering leadership.
Identify and communicate show rooms to Sales and Housekeeping.
Arrange VIP Requests/ Amenities.
Process advanced deposits.
Facilitate pre-arrival guest communication.
Block VIPs and Loyalty Members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
Ensure room inventory is in balance and take corrective action in the event of variances.
Greet and welcome guests upon arrival.
Execute the registration and checkout process at the front desk.
Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
Accurately handle cash transactions and balance a cash drawer to the given amount.
Acknowledge rewards members and returning guests.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
Attend all scheduled training, departmental and hotel meetings.
Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
Practice safe work habits and ensure safe work practices to avoid injury to self and others.
Ensure all privacy and security protocols are followed as well as departmental and company procedures.
Answer all calls promptly correctly transfer all calls to appropriate departments.
Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
Maintain lobby cleanliness and organization.
Assist in booking reservations.
Assist with handling mail, packages, facsimiles, and guest items.
All other duties assigned by manager or supervisor.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.