Rooms Controller

Auberge Collection•Napa, CA

9h•$28

About The Position

Join our team as Rooms Controller and become part of the Stanly Ranch Family. We are looking for someone who can put the pieces of the puzzle together while maintaining a strong eye for detail and being able to anticipate challenges. Duties will entail many facets of auditing reservations for the resort including ensuring accuracy of room assignments, billing needs, and other tasks. You’ll work closely with the resort’s Reservations, Operations, and Sales Teams.

Requirements

Previous experience in hotel or hospitality operations, particularly in group reservations or rooms coordination preferred.
Strong communication and interpersonal skills and excellent organizational and multitasking abilities.

Nice To Haves

Understanding of hotel operating systems such as Opera and Alice
One year experience in hotel operations
Strong attention to detail
Bilingual

Responsibilities

Checking Reservations Created Yesterday
Rooms plotted, moving other reservations around if required in order to plot room
Rate info verified, proper initial deposit taken (half or full based on cxl policy window)
Any qualifying notes to put on the reservations (cxl. policy info, rate package info, etc.)
If 3rd party booking, create the proper billing patterns and add any qualifying notes.
Verifying correct room assignment and notes on file regarding any rate info package
When time permits, follow similar process for any reservations created today
Cancellation Report Running
Utilize reports via Opera to check all cancellations made the day or days prior to running the reports
Ensure deposits are refunded where possible, applying cancel fees where applicable
Ensure that the resorts are run regularly in order to help make End of Quarter/End of Year Deposits Ledger cleaning smoother
Room Plan Management and Optimization
Checking for any offset room issues or find possible room blocking issues
Upgrading where applicable to create multi-night booking windows where there weren’t any at all or for specific room categories
Maintain keen observation of all sold out opportunities and find appropriate solutions for those scenarios in accordance with Stanly Ranch standards
Monthly/Yearly Tasks
Deposit Ledger Management
Assist in maintaining logs of out of order rooms
Audit the resort’s deposit ledger reports
Amend all necessary accounts with deposits from canceled reservations that need to be refunded, forfeited, or moved forward to future reservations, active or PM Holds
At year end, ensure everything applicable is moved forward to the next year where needed, and refunded or forfeited if needed
Work with event managers and reservations to block off special interest guests,
Ongoing Tasks
Look for upcoming reservations that are inclined to upgrade their stay or find possible options to create upsell revenue opportunities
Daily Room Plotting, working with Front Desk and Housekeeping as rooms become available
Communicate with guests regarding arrivals, in room requests, etc., via chat base systems that are in place
Room assignment with amenity requests, relaying with coinciding FB team or other that delivers them
Double checking future room plotting for upcoming guests and stays in the week or 2 weeks out
Verify and adjust billing for guests, Departures, Open Folios, and questions in regards to rates
Assist with check-ins and check outs at the Front Desk