Rooms Controller- Shell Vino Bello Resort

Travel & Leisure Group Ltd • Napa, CA

85d • $22 - $26

About The Position

The Rooms Controller will be responsible for coordinating and maintaining the hotel's day-to-day guest room inventory. This role will act as a liaison between the Guest Services, Housekeeping, Engineering and Reservations departments regarding the status and distribution of all guest rooms. The Rooms Controller will organize room moves, control maximum occupancy days and supervise upgrades. This role will maintain the company's expected high quality standards when interacting and communicating with internal and external customers and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA), including the new Global Harmonized System (GHS) regulations.

Requirements

• Excellent communication skills.
• Ability to give high priority to customer service.
• Ability to read, write and understand English.
• Proper cash handling procedures.
• Computer proficiency.

Responsibilities

• Responsible for the Guest Room Inventory Distribution for the resort.
• Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests.
• Ensures that special reservations and accommodations are handled properly.
• Blocks group rooms, daily rooms, address special request and VIP rooms.
• Maintains a room pool from which rooms may be pulled for early arrivals and special requests.
• Coordinates the status of rooms with Housekeeping and Engineering.
• Communicates priority arrivals with Housekeeping, Engineering and resort leadership as applicable.
• Is thoroughly knowledgeable with all resort room types and resort facilities.
• Have a thorough understanding of hotel occupancy trends.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation