Rooms Attendant

Marriott

About The Position

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements

Availability to work flexible shifts, including evenings, weekends, and holidays.

Responsibilities

Clean and prepare assigned guest rooms and public areas in accordance with company standards, including replenishing guest amenities, making beds, replacing linens, dusting, vacuuming, and cleaning bathrooms.
Respond promptly to guest requests and report guest concerns, maintenance issues, or room discrepancies to supervisors for timely resolution.
Follow proper procedures for entering guest rooms and ensure guest privacy and safety at all times.
Handle guest property with care and respect while ensuring lost and found items are reported immediately per company policy.
Inspect room appliances and equipment to ensure they are functioning properly and report any deficiencies or required maintenance.
Maintain cleanliness and orderliness of housekeeping cart and assigned storage areas; restock supplies as needed.
Follow safety and sanitation guidelines, including proper handling and storage of chemicals and hazardous materials.
Use appropriate cleaning techniques and tools for different surfaces and fixtures.
Support sustainability practices by minimizing waste and following energy-saving procedures where applicable.
Communicate effectively with fellow associates and supervisors to ensure consistent service delivery and smooth daily operations.
Demonstrate proactive behavior and take initiative to identify and resolve cleanliness and maintenance needs without waiting for instruction.
Maintain a professional appearance and adhere to uniform and grooming standards.
Uphold brand service culture and ensure compliance with guest interaction standards, including greeting guests, offering assistance, and using courteous language at all times.
Participate in departmental training programs and complete all required training modules on MGS (Marriott Global Source) platform within the established timelines.
Report accidents, injuries, and unsafe working conditions immediately and follow company procedures for safety and incident reporting.
Perform additional cleaning or service assignments as requested by supervisors, including deep cleaning projects or assistance in other areas of the hotel.