Rooms Assistant Manager - Front Office

The Dewberry Charleston•Charleston, SC

50d

About The Position

The Rooms Assistant Manager - Front Office is responsible for providing direct support to the Front Office and Rooms Division in managing the day-to-day operations of guest reception, reservations, concierge, and the bell/valet team – providing profitable financial management and proactive strategic leadership. This role contributes to the organization as an active business partner that is responsible for supporting The Dewberry’s goals, objectives, vision, mission, and values.

Requirements

Bachelor’s degree preferred.
Minimum of two years of supervisory experience in a hotel setting.
Advanced skills in Microsoft Office Suite.
Ability to quickly adapt to effectively using new software products.
Consistent punctuality and reliable attendance required.
Ability to work nights, overnights, weekends, and holidays as business levels require.
Excellent driving record.
Exceptional guest recovery skills.

Responsibilities

Lead by example, supporting the department’s operation and providing direct service to guests as needed.
Oversee the arrival and departure experience, ensuring that guest’s expectations are exceeded at all times.
Assist in creating and implanting profit and flow through enhancing strategies and programs.
Review daily financial and labor reports, providing suggestions for adjusting the operation as needed to achieve annual budget forecasts.
Assist in creating, implementing, and executing department trainings, recruiting, and innovative pre-shifts.
Assist in managing teammate engagement, scheduling, payroll, counseling, and quarterly department meetings.
Support the hotel’s life-safety systems and be prepared at all times to effectively handle emergency situations.