Room Service Waitstaff (PT)

Grand Traverse Resort•Acme, MI

31d

About The Position

SUMMARY Serves meals to guests in their rooms by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Takes room service orders over telephone and relays orders to kitchen Carries silverware, linen, and food on tray or uses serving cart to transport order to room Sets up table and serves food from cart Answers questions regarding room service and responds to requests for additional food or drink service Collects or stacks dirty dishes on tray, table, or serving cart and removes from room or retrieves from hall outside of room Provide quality products, excellent service and a friendly atmosphere for all guests Perform opening and closing procedures Check all stations and supplies for cleanliness Stock necessary supplies and set-ups Describe specials to customers and take food orders over the phone Accurately take down room number, guest name and number of guests to be served Deliver to guest rooms; orders for food and beverage Operate MICROS Computer System Complete all tray pick-ups in each area of the resort complex Order, check, and set up amenities and follow procedures for their delivery and logging Complete all end of shift paper work Maintain proper sanitation, safety procedures, and cleanliness in work areas Follow all policies and procedures outlined by Manages and employee handbook Assume all responsibilities as delegated by the Manager and do any or all other duties to fulfill customers needs and requests Attend all mandatory meetings Act as an extension of the security department in protecting the assets of the hotel and all guests by observing any questionable activities Must understand and abide by environmental practices of the resort Maintain Resort issued bank for cashiering Drive company vehicle to deliver orders to guests outside of immediate hotel/tower building Other duties as assigned EDUCATION/EXPERIENCE Must be 18 years of age, as required by law Must have Valid Driver’s License in order to drive company vehicle MICROS experience preferred OTHER SKILLS AND ABILITIES Applicant needs to be able to work in a fast paced environment and able to work varied hours to include weekends and holidays. Times off requests are only granted if business allows. Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service. Applicant should be self directed, motivated, and outgoing. Applicant must be able to answer multi-line phone and properly record and deliver guest orders. SUPERVISORY RESPONSIBILITIES (If applicable) None TYPICAL PHYSICAL DEMANDS Some heavy lifting required Pushing of heavy cars required A lot of walking required TYPICAL MENTAL DEMANDS Can be high stress position, can become overwhelming. Position requires calm and collected personality able to be self directed while taking direction. Must be able to multi-task, organize, and prioritize. WORKING CONDITIONS Work environment is mostly indoors, but outside work is also required Noise level is usually moderate

Requirements

Must be 18 years of age, as required by law
Must have Valid Driver’s License in order to drive company vehicle
Applicant needs to be able to work in a fast paced environment and able to work varied hours to include weekends and holidays
Applicant must be able to work well as an individual and as a member of a team with a goal of providing outstanding guest service
Applicant should be self directed, motivated, and outgoing
Applicant must be able to answer multi-line phone and properly record and deliver guest orders

Nice To Haves

MICROS experience preferred

Responsibilities

Takes room service orders over telephone and relays orders to kitchen
Carries silverware, linen, and food on tray or uses serving cart to transport order to room
Sets up table and serves food from cart
Answers questions regarding room service and responds to requests for additional food or drink service
Collects or stacks dirty dishes on tray, table, or serving cart and removes from room or retrieves from hall outside of room
Provide quality products, excellent service and a friendly atmosphere for all guests
Perform opening and closing procedures
Check all stations and supplies for cleanliness
Stock necessary supplies and set-ups
Describe specials to customers and take food orders over the phone
Accurately take down room number, guest name and number of guests to be served
Deliver to guest rooms; orders for food and beverage
Operate MICROS Computer System
Complete all tray pick-ups in each area of the resort complex
Order, check, and set up amenities and follow procedures for their delivery and logging
Complete all end of shift paper work
Maintain proper sanitation, safety procedures, and cleanliness in work areas
Follow all policies and procedures outlined by Manages and employee handbook
Assume all responsibilities as delegated by the Manager and do any or all other duties to fulfill customers needs and requests
Attend all mandatory meetings
Act as an extension of the security department in protecting the assets of the hotel and all guests by observing any questionable activities
Must understand and abide by environmental practices of the resort
Maintain Resort issued bank for cashiering
Drive company vehicle to deliver orders to guests outside of immediate hotel/tower building
Other duties as assigned