Room Service Waitstaff (PT)

Grand Traverse Resort and Spa•Acme, MI

18h•Onsite

About The Position

The Room Service Waitstaff serves meals to guests in their rooms. This role involves taking room service orders over the telephone, relaying them to the kitchen, and transporting food and beverages to guest rooms using a tray or serving cart. Responsibilities include setting up tables, serving food, answering guest questions, and responding to requests for additional service. The waitstaff also collects dirty dishes, performs opening and closing procedures, checks and stocks supplies, describes specials, accurately records guest orders, operates the MICROS Computer System, completes tray pick-ups throughout the resort, orders and sets up amenities, and completes end-of-shift paperwork. Maintaining proper sanitation, safety procedures, and cleanliness in work areas is essential. The position requires adherence to all policies and procedures outlined by management and the employee handbook, assuming delegated responsibilities, attending mandatory meetings, and acting as an extension of the security department by observing questionable activities. The waitstaff must understand and abide by the resort's environmental practices, maintain a resort-issued bank for cashiering, and drive a company vehicle to deliver orders to guests outside the immediate hotel/tower building.

Requirements

Must be 18 years of age, as required by law
Must have Valid Driver’s License in order to drive company vehicle
Able to work in a fast paced environment
Able to work varied hours to include weekends and holidays
Able to work well as an individual and as a member of a team with a goal of providing outstanding guest service
Self directed, motivated, and outgoing
Able to answer multi-line phone and properly record and deliver guest orders
Must be able to pass a background investigation and drug screen as a condition of employment

Nice To Haves

MICROS experience preferred

Responsibilities

Takes room service orders over telephone and relays orders to kitchen
Carries silverware, linen, and food on tray or uses serving cart to transport order to room
Sets up table and serves food from cart
Answers questions regarding room service and responds to requests for additional food or drink service
Collects or stacks dirty dishes on tray, table, or serving cart and removes from room or retrieves from hall outside of room
Provide quality products, excellent service and a friendly atmosphere for all guests
Perform opening and closing procedures
Check all stations and supplies for cleanliness
Stock necessary supplies and set-ups
Describe specials to customers and take food orders over the phone
Accurately take down room number, guest name and number of guests to be served
Deliver to guest rooms; orders for food and beverage
Operate MICROS Computer System
Complete all tray pick-ups in each area of the resort complex
Order, check, and set up amenities and follow procedures for their delivery and logging
Complete all end of shift paper work
Maintain proper sanitation, safety procedures, and cleanliness in work areas
Follow all policies and procedures outlined by Manages and employee handbook
Assume all responsibilities as delegated by the Manager and do any or all other duties to fulfill customers needs and requests
Attend all mandatory meetings
Act as an extension of the security department in protecting the assets of the hotel and all guests by observing any questionable activities
Must understand and abide by environmental practices of the resort
Maintain Resort issued bank for cashiering
Drive company vehicle to deliver orders to guests outside of immediate hotel/tower building
Other duties as assigned