Room Service Supervisor PT

Marcus Corporation•Lake Geneva, WI

5d•Onsite

About The Position

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Restaurant Supervisor for In-Room Dining at the Grand Geneva Resort & Spa, you will provide managerial support, training, and leadership for the restaurant operations. This will be accomplished only by proper use of training programs, communication methods, and following the standards set by our hotel’s leadership. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

Requirements

Strong background in beverage supervision/management to include training and cost control
One year of previous bartending and serving experience required
Bartender's certificate required
Must be at least 18 years old to serve or pour alcohol
Must have knowledge of food and beverage preparation and service of various alcoholic beverages
Passionate about hospitality and customer service driven
Pride in your work by creating positive energy, excitement, and fun
Able to develop camaraderie with team members
Act ethically and honestly in all business practices and build professional relationships by promoting mutual trust
Ability to maintain composure and remain pleasant under high-pressure situations
Ability to work a flexible schedule including days, nights, weekends, and holidays

Nice To Haves

Food supervision experience is a plus

Responsibilities

Execute restaurant operations including food and beverage promotions, customer service, and inventories
Lead the Front of the House staff in training restaurant standards, wine service, and customer service
Monitor the performance of outlet service staff and supervise them through the delegation of responsibilities, scheduling, coaching, correcting, evaluating, interviewing, training, and mentoring of staff
Maintain Restaurant inventory, cleanliness, food rotation, and menu consistency
Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry
Communicate effectively, both verbally and in writing, to provide clear direction to the staff
Attend meetings during shifts
Must be able to take confrontation from guests and associates while following and enforcing Grand Geneva policies
Performs daily tasks including preparation of daily forecast and supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls
Perform other duties as assigned

Benefits

A free, well-balanced meal every shift
Discounted gym membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!