Room Service Supervisor

Four Seasons Hotels and Resorts • Atlanta, GA

75d

About The Position

Plan, organize, control and direct the work of employees in the Room Service Department while ensuring guest satisfaction. The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Ensure quality and timeliness of all food items, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Attend regular operational meetings to ensure effective coordination and cooperation between departments. Observe physical condition of facilities and equipment in the In-Room Dining area and make recommendations for corrections and improvements as needed.

Requirements

• College degree preferably specializing in hotel/restaurant management or equivalent experience.
• One to two years previous experience in a line, supervisory or assistant manager position in Food & Beverage.
• Working knowledge of division operations and Four Seasons cultural and core standards.
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
• Ability to operate computer equipment and other food & beverage computer systems.
• Reading, writing and oral proficiency in the English language.

Responsibilities

• Plan, organize, control and direct the work of employees in the Room Service Department.
• Ensure guest satisfaction.
• Be visible in the operation and provide recognition.
• Promote good public relations.
• Handle complaints, concerns or special requests for guests, clients, and group contacts.
• Ensure quality and timeliness of all food items.
• Provide knowledge of wine and spirits.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Attend regular operational meetings.
• Observe physical condition of facilities and equipment in the In-Room Dining area and make recommendations for corrections and improvements.

Benefits

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Discounted rates for Marta and/or Parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees