Room Service Server

Grand Bohemian Orlando•Orlando, FL

About The Position

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers in qualifying roles may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program JOB SUMMARY The primary responsibility of the In-Room Dining Server is to provide guests with courteous, friendly, sincere, efficient, and graceful service in their guest rooms. This service must meet/exceed our AAA Four Diamond standards.

Requirements

Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
Ability to remain calm and well organized under pressure while working quickly.
Ability to prioritize and maintain multiple orders.
Excellent time management skills.
Ability to properly operate the telephone and all software used for the POS system.
Basic math skills; ability to make a change.
Thorough knowledge of Food and Wine, as well as Beer, liquor, and mixed drinks.
Must demonstrate accuracy and thoroughness.
Knowledge of elementary financial controls.
Ability to respond promptly to customer needs.
Ability to communicate effectively with guests and Grand Performers.
Must speak clearly and persuasively in positive or negative situations.
Proficient in Micros POS system
Proficient in Open Table reservation system.
Computer savvy (MS Office Suite).
Adaptable to a changing work environment.
Local knowledge of the area (i.e., attractions, festivities, other restaurants, etc.).
English language and professional communications skills are required.
HS Diploma or GED - required
Hospitality or customer service experience - required
Minimum of 1-year experience in F&B operations- required

Responsibilities

Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.
Provide guests with courteous, friendly, and efficient service.
Answer phones using appropriate verbiage.
Set up room service order in a thorough and swift manner.
Promptly deliver food and beverage items to guest rooms and/or pool deck.
Provide thorough and exceptional service to guests. No drop and fly service
Set up and deliver all amenities in a timely manner.
Assisting Restaurant Service staff as needed.
Explain all menu items; upsell as warranted.
Execute all financial transactions.
Stocking and polishing items needed for service. Napkin folding.
Collecting and clearing all trays from guest room floors and pool deck.
Maintains service and sanitation standards according to health code regulations.