ROOM SERVICE SERVER
About The Position
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. This position is responsible for the set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards.
Requirements
- Ability to communicate effectively with guests, team members and guests
- Understand and comply with all company and departmental rules and regulations, policies and procedures
- Skill in establishing and maintaining effective working relationships with staff and guests
- Ability to read, write, and communicate verbally in English
- Ability to perform intermediate math
- Must have a working knowledge of Microsoft Office and ability to learn new software.
Responsibilities
- Set-up and delivery all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
- Answer the telephone and take all customer orders in accordance with operating policies and procedures.
- Conduct floor sweeps and retrieve of all food and beverage trays in order to maintain established sanitation guidelines.
- Set-up and delivery all ViP amenities.
- Service all hospitality suites in accordance with BEO and established policy and procedures.
- Respond to customer needs, issues, comments and problems to ensure a quality experience.
- Perform all cash handling responsibilities in accordance with company policies and procedures.
- Attend regular meetings as scheduled.
- Other job-related duties as assigned.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
