Room Service Server - InterContinental Indianapolis

IHG Career

125d • $10

About The Position

InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle. Opening Winter 2025. This opening is not just a hotel launch, it’s an event for the city and we’re looking for the right team to shape its future. The landmarked Illinois Building showcases a $110 M restoration to feature 170 Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle. This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself. Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand. We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values: Do the right thing, Show we care, Aim higher, Celebrate difference, Work better together. At IHG we promise to give colleagues: Room to Belong: Enable, Room to Grow: Enrich, Room to Make a Difference: Empower. The InterContinental creates exceptional experiences through our Brand Values by being: Thoughtful, Cultured, Remarkable. The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences: We Invite Discovery, We Embrace Empowerment, We Champion Possibility.

Requirements

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling.
• A good grasp of reading, writing and basic math.
• The flexibility to work night, weekend, and holiday shifts.
• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language.
• Great communication – you’ll be warm, welcoming, and easy to talk to.

Responsibilities

• Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies.
• Provides guests with exceptional service in order to achieve customer satisfaction.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales; report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.

Benefits

• Competitive salary that rewards all your hard work.
• Wide range of benefits designed to help you live your best work life.
• Full uniform.
• Impressive room discounts.
• Some of the best training in the business.
• Paid time off.
• Medical/dental/vision insurance.
• 401k.

What This Job Offers

• Number of Employees: 5,001-10,000 employees