Room Service Representative - Casual - Evenings/Weekends

Best Care • Omaha, NE

4d

About The Position

Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in. Job Summary: Location: Methodist Women's Hospital Address: 707 N 190th Plaza - Elkhorn, NE Work Schedule: 2pm to 9pm as needed with weekend availability required This is a casual position. Casual employees work on an ‘as needed’ basis to meet the needs of the business. Workdays/hours will often vary from week to week. The Room Service Representative is responsible for Room Service meals requests by answering inbound Room Service calls, entering the information into the room service database completely and accurately, and maintaining reports and records to ensure accurate and correct meals are delivered to patients and visitors within established timeframes.

Requirements

• High School diploma or General Educational Development (G.E.D.) preferred.
• 6 months customer service experience preferred, preferably in hospitality industry.
• 6 months telemarketing experience preferred.
• Food Handler's Certificate preferred.
• Knowledge of food production and delivery process preferred.
• Intermediate computer skills required, including using windows-based computer applications.
• Strong verbal communication skills for positive interaction with staff and customers required.
• Strong customer service skills required, including face-to-face and telephone, required.
• Able to read, write, and carry out oral and written instructions with accuracy and efficiency required.
• Able to type 30 words per minute required.

Responsibilities

• Prepares assembly area for room service tray production by conducting pre-service quality checks and maintaining the cleanliness of the assembly area to ensure the area is ready for the preparation of patient and guest trays.
• Maintains adequate level of food and supplies for appropriate service by ensuring par levels in food service area and nourishment centers are met and maintained.
• Assembles and delivers patient food trays to the patient's room by following Room Service guidelines to ensure all orders are accurate and delivered in a pre-established time guideline.
• Assists with the production and preparation of food items to ensure Room Service orders are prepared and delivered in a timely manner.
• Interacts and helps support patients, families, hospital staff, and Food Service team with Room Service orders and/or questions on a daily basis in a welcoming and professional manner to ensure excellent customer service is met and maintained.
• Assists patients with pre-meal service, including removing lids and opening packets, by following Room Service guidelines to ensure patients are satisfied and needs are met.
• Retrieves Room Service tray carts from designated areas and assists with the cleaning of Room Service trays to ensure continuity of service.
• Follows proper food handling procedures and complies with quality performance standards to ensure a safe and sanitary environment.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees