Room Service Representative-Shift Lead
About The Position
The primary responsibility of the Lead Room Service Rep is to provide the highest quality of customer service to patients with their meals at all times. This position performs a variety of duties related to the orderly operation of the room service program and efficient delivery of patient meals while adhering to HACCP and other regulatory agency policies. The Lead Room Service Rep is responsible for supervising room service representatives, expeditors, floor stocker, and dish room attendants. It is expected that an individual in this position takes complete ownership of tray line to ensure meals are presentable and accurate, patients are satisfied, and problems are reported and resolved in a timely manner. SHIFT & SCHEDULE: Fulltime, 6:00am to 2:30pm
Requirements
- Must be a high school graduate or equivalent.
Nice To Haves
- Previous supervisor experience, preferred.
Responsibilities
- Supervises all Room Service Representatives, Expediters, Floor Stocker, and Dish Room Attendants’ activities as outlined in the respective job descriptions of these positions.
- Communicates effectively with all employees to ensure quality patient meals and to help resolve problems. In addition, communicates effectively to all patients and their family members/guests.
- Maintains records for financial and quality control monitors. Takes temperatures of food items, completes paperwork for tray counts, conducts tray accuracy and other audits, conducts test trays, conducts meal rounds, etc.
- Holds pre-service meetings with the room service team as needed.
- Reports any discrepancies to room service supervisor in a timely manner.
- Ensures that tray tickets begin printing on time and that trays are made in a timely and efficient manner.
- Ensures the timely delivery of patient meals.
- Assists with training of all room service employees and has knowledge of all diets.
- Documents incidents and reports them to room service supervisor in a timely manner.
- Maintains consistent adherence in following department and hospital policies and procedures.
- Supervises and corrects employees not adhering to department and hospital policies and procedures.
- Exemplifies leadership skills by working well with others and setting a good example for other employees.
- Assists Room Service Supervisor with projects as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
