Room Service Order Taker

Four Seasons • Lanai City, HI

282d • $22

About The Position

The Room Service Order Taker is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. Always just a telephone call away, around the clock, the In-Room Dining team provides a wide selection of food and beverage options delivered to the comfort of guests' rooms. The friendly and courteous voice of the Room Service Order Taker receives all guest requests for an In-Room Dining experience. The Room Service Order Taker is an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists. This position makes recommendations to accommodate guests' preferences and dietary restrictions. The Room Service Order Taker oversees the entire sequence of service ensuring guest orders are correctly processed and carried out by the servers within the stated delivery time according to Four Seasons Standards. We are looking for an individual who poses an affinity for guest service! Attention to detail, the ability to problem solve and multitask are required. This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. The ability to assume responsibility of the department in absence of a manager is essential. The Room Service Order Taker ensures all orders meet Four Seasons Standards and Sequence of Service and any guest complaints are promptly shared with the Room Service Manager for immediate follow up. The ideal candidate will also have solid food and beverage knowledge, a pleasant voice and a positive attitude.

Requirements

• Fluency in reading, writing, and spoken English.
• Attention to detail and ability to multitask.
• Solid food and beverage knowledge.
• Pleasant voice and positive attitude.
• Valid work authorization for the U.S.

Responsibilities

• Receive all guest requests for In-Room Dining experience.
• Provide recommendations based on guests' preferences and dietary restrictions.
• Oversee the sequence of service ensuring guest orders are processed correctly.
• Ensure timely delivery of orders according to Four Seasons Standards.
• Handle guest complaints and share them with the Room Service Manager.
• Assume responsibility of the department in absence of a manager.

Benefits

• Competitive Salary & Wages
• Competitive Benefits
• Paid Time Off and Holiday Pay
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Employee Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation