Room Service Order Taker Overnight

Loews Hotels • Miami Beach, FL

82d

About The Position

This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.

Requirements

• Knowledge of food and beverage terminology
• Ability to learn upselling and order taking procedures
• Exceptional guest service and telephone skills
• Computer skills, ability to operate basic office equipment
• Effective organizational and communications skills
• Ability to work flexible schedule to include weekends and holidays
• Education: High School Diploma or equivalent

Responsibilities

• Maintains Room Service tracking and control records and files
• Stays informed of status of menu item availability
• Assists guests with selection of food, beverage, wine, dessert and specialty items
• Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue from sale
• Takes and processes room service orders in a timely manner according to Loews standards
• Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
• Responds to complaints regarding room service orders in appropriate manner according to Loews standards
• Posts Amenity charges to guest accounts
• Distribute amenities to server by confirming guest room number of guest
• Dispatch bussers/ server to handle guest requests
• Call back guest to confirm guest satisfaction with food quality and service
• Other duties as assigned

Benefits

• Paid parental leave
• 401K matching
• Travel benefits
• Opportunities for ongoing learning and development

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees