Room Service Operator, 20 hours, Mixed Shifts

UMass Memorial Health • Hanover, NH

26d • $19 - $33

About The Position

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $19.15 - $32.96 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Holidays - Every Other Holiday, Monday through Friday, Weekends (Saturday and Sunday) Scheduled Hours: 7:30am-4:00pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 20 Cost Center: 10010 - 5030 Food Services Kitchen Union: UFCW (United Food and Commercial Workers) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Act as a liaison to food service for the patient, family, and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order using HealthTouch. To assure patients are fed within 45 minutes of ordering the meal.

Requirements

• High school education or equivalent.
• Previous customer service and/or call center experience.
• Knowledge and ability to utilize personal computers or data terminals to record, verify and retrieve standard information.
• Ability to read, write, speak, and communicate in English.
• Ability to follow and give oral and written instructions.
• Ability to communicate with patients, hospital personnel, and co-workers.

Nice To Haves

• Previous experience in a healthcare setting.
• Knowledge of specialized diets and menus.
• Bilingual.
• Previous related experience to be familiar with basic nutrition and food service operations, functions, and procedures.

Responsibilities

• Communicates on the telephone in an efficient, pleasant, and respectful manner, even during periods of high call volume, to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the HealthTouch system. A call center operator's average call time will range between 1 ½ - 2 minutes.
• Reviews therapeutic diet orders and modify the patient's order to meet the diet order parameters while attempting to honor the patient's request and be aesthetically pleasing. This includes nourishments, supplements, and tube feeding.
• Speaks with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible, find a satisfactory substitution. To ensure a nutritionally balanced meal that meets the dietary restrictions of the patient's diet order.
• Communicate on the phone to patients, staff, and guests according to department scripting policy and procedures.
• Communicates patient diet order issues to the Supervisor or clinical dietitian when policy mandates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees