Room Service Operator - JW Marriott Phoenix Desert Ridge Resort & Spa (150001X2)

Job Description: It?s a powerful feeling, to belong. It?s inspiring people to domore than they thought they could. It?s leading the way by rollingup your sleeves to accomplish a common goal. It?s taking a passionand turning it into your vision. Belonging is what it feels like towork at Marriott. If this sounds like the place for you, joinus. The JW Marriott Phoenix Desert Ridge Resort & Spa, located at 5350E. Marriott Drive, Phoenix, AZ 85054 is currently hiring a RoomService Operator. Responsibilities include: Take room service orders over the phone.Answer questions on menu selections, and check with kitchen staff.Answer guest questions or concerns regarding the origin, vintage,and style of various wines. Place and log call back for roomservice order. Notify guests and management of delays in servicedelivery. Communicate additional meal requirements, allergies,dietary needs, and special requests to the kitchen. Maintaincleanliness of work areas throughout the day. Record transaction inMICROS system at time of order. Complete all closing reports,including MICROS reports. Process all payment methods. Follow allcompany and safety and security policies and procedures; reportaccidents, injuries, and unsafe work conditions to manager; andcomplete safety training and certifications. Ensure uniform andpersonal appearance are clean and professional, maintainconfidentiality of proprietary information, and protect companyassets. Welcome and acknowledge all guests according to companystandards, anticipate and address guests' service needs, assistindividuals with disabilities, and thank guests with genuineappreciation. Speak with others using clear and professionallanguage, and answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others,and support team to reach common goals. Ensure adherence to qualityexpectations and standards. Stand, sit, or walk for an extendedperiod of time. Move, lift, carry, push, pull, and place objectsweighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested bySupervisors. To submit your application for this job, please go to:https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=150001X2 Marriott International is consistently recognized as an employer ofchoice around the globe by FORTUNE and Working Mother magazines,DiversityInc, Great Places to Work Institute, and the CRF instituteamong others. Visit our newsroom to learn more:news.marriott.com Connect and network online with us: www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin.com/company/marriott-international www.weibo.com/marriottcareers Marriott International is an equal opportunity employer committedto hiring a diverse workforce and sustaining an inclusive culture.Marriott International does not discriminate on the basis ofdisability, veteran status or any other basis protected underfederal, state or local laws.